What is a Virtual Call Center?
A virtual call center is a call center in which the organization’s agents are geographically dispersed, rather than being situated at the organization’s office. In this setup, most of the agents work from their homes.
When a customer calls the company’s main office for inquiry, complaint, or orders a product, virtual call centers route incoming calls to the home agent’s phone.
Home agents receive a script that tells them how to answer possible questions so they can respond to routine customer service inquiries, receive a complaint, or sell a product.
Suitable For
1. Almost anyone.
2. More suitable for people who love to talk and explain things orally with the proper argument.
Skills Required
1. Fluency in the language in which you are going to operate.
2. Ability to read a script and make it sound natural.
3. Ability to explain things by covering all aspects, orally on a phone.
What You’ll Need
1. A quiet, distraction-free place to work online from home.
2. A corded telephone.
3. A dedicated landline with telephone service.
4. A corded headset that is compatible with your corded telephone.
5. A computer with a wired connection to the internet.
How To Get Started
Following is the list of websites where you can enroll to become an agent at a virtual call center company.
WorkingSolutions.com
LiveOps.com
Expected Earnings –
You can expect to earn between $7 to $15 per hour. You’ll also earn commissions on any sales made by you.
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